Privacy policy

Hotel The Roosevelt processes personal data of guests and visitors to this website. In this privacy policy we explain which data we process, why, how long we keep it and what rights you have. Last updated on 4 August 2026.

Hotel The Roosevelt
Nieuwe Burg 42, 4331 AH Middelburg, Netherlands
Phone: +31 118 436360
Email: info@hoteltheroosevelt.com
Chamber of Commerce number: 61222283 · VAT number: NL854259260B01

Do you have a question about your data? Please contact us using the details above. We will respond within one month.

When you book a room. Your name, address, email address, phone number, arrival and departure date, number of guests and any wishes you may have. We need this data to fulfill the agreement with you: reserve the room, confirm your booking, receive you and invoice you.

When you reserve a table at The Lounge. Your name, phone number or email address, the time and number of people — to hold the table for you and to be able to reach you if anything changes.

When you pay. Payment is processed via Stripe. Your card or account details are received by Stripe and processed by them; we do not see them. We only receive whether the payment was successful and what amount it was.

When you use the contact form. What you enter yourself, so we can answer your question.

When you sign up for our newsletter. Your email address and whether you open and click our messages, so we can see what is and is not read. You can unsubscribe from any newsletter with one click.

When you visit the website. See our cookie policy. We only collect statistics and advertising data if you consent to it.

For a booking, reservation and payment: the performance of the agreement. For our administration and the statutory retention requirement of the Tax Authority: a legal obligation. For the newsletter and for statistics and marketing cookies: your consent, which you can always withdraw. For the security of our website and prevention of misuse: our legitimate interest.

We do not sell your data and only share it with parties necessary to provide our service:

• Stripe — to process payments.
• Google — for Google Tag Manager and the statistics loaded with it, but only after you have given permission for it. The fonts and icons on this site are also retrieved from Google and Font Awesome.
• Our hosting and email providers — who operate the website and send our emails. They process your data solely on our behalf.
• Booking channels — if you book through a reservation site, we receive your data from that channel and their own terms also apply.

Processing agreements have been concluded with these parties. Processing outside the European Economic Area only takes place with appropriate safeguards.

Booking and invoice data we keep for seven years; this is the retention period required by tax legislation. Your newsletter subscription we keep until you unsubscribe. Messages via the contact form we keep as long as necessary to handle your question and afterwards for a maximum of two years. Data we no longer need, we delete.

You have the right to view, correct or delete your data. You can restrict processing, object, and receive your data in a readable file. If you have given permission, you can always withdraw it — this has no effect on what happened before that.

Send a request to info@hoteltheroosevelt.com. We may ask you for proof of identity, so we know we are giving the data to the right person; cover your passport photo and citizen service number.

If you disagree with how we handle your data, you can file a complaint with the Dutch Data Protection Authority.

Our website works exclusively over a secure connection and access to guest data is limited to employees who need it for their work. If you notice anything that seems off? Let us know via info@hoteltheroosevelt.com — we will take care of it.

If our working methods or the technology behind the website change, we will update this policy. The date at the top indicates when this last happened.